Whether you'd like to average your yearly bill so each month's bill is the same, or if you just want to save yourself the time and expense of writing a check every month with automated payments, we've got the plan for you! To sign up for any of these programs, please log in under myAccount by entering your email address, member number, account number and clicking Go. You may also choose to pay your monthly bill by phone, available for use 24 hours a day.
Automatic Payment Plan
Are you interested in saving the time, energy and expense of writing a check for your utility bill each month? Do you travel often and find you don’t have the time to pay your bills on time each month? Please sign up under myAccount by entering your email address, member number, account number and clicking Go to use your credit/debit card or checking/savings account to make your payment each month (Visa, Mastercard or Discover).
Paying By Phone
Our automated phone system gives you 24 hours a day, 7 days a week access to your account. By dialing 253.853.1388, you will enter PenLight’s automated phone system.
Once in the automated system, you will be able to get information about your account including last payment received and current amount due. You can pay your bill using Visa, MasterCard or America Express and you can also update your phone number or learn about PenLight's products and services.
In order to pay your bill by phone, you will need to have your member number and account number. You will be prompted to give these numbers resulting in one 13 digit number. For example, if your member number is 012345 and your account number is 0067890, the correct number to enter would be 0123450067890.
To make this process as painless as possible, members who are having trouble can dial “0” at any time to reach a live member services representative 8:00 a.m. to Midnight Monday through Friday.
