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Frequently Asked Questions
Most Recently Viewed
UPS Units
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What types of UPSs are available?
UPS Units
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What is a UPS?
Water Department
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There is no way my meter was read. I just looked, and the box is full of dirt, same as last week. Do you ever read them or just estimate?
Human Resources
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What is the hiring process?
Human Resources
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How do I apply for employment with Peninsula Light?
Engineering Department
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How do I schedule a new service hookup?
Most Popular
Generators
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What size generator do I need?
Generators
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What size generator do I need?
Generators
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What is a manual transfer switch?
Generators
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How do I connect a generator to my house?
Generators
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Is a manual transfer switch necessary?
Generators
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How much does it cost to install a manual transfer switch?
Generators
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Can I open my main disconnect breakers and connect my generator to a receptacle?
Generators
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Should I notify my utility company that I have a generator?
Generators
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What type of fuel is best?
Generators
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What are the advantages and disadvantages of the different fuel types?
Generators
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Can a propane-converted portable be run on gasoline?
Generators
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What size propane tank do I need to run my portable generator?
Generators
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Can a natural gas converted portable generator be run on propane?
Generators
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Is a kit available to convert my portable generator to propane?
Generators
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How long will a generator run on a tank of fuel?
Generators
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How long can the generator be continuously operated?
Generators
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How often should I shut the generator down?
Generators
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Does Onan offer a diesel fueled portable generator?
Generators
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Does Onan have portable generators larger than 6,000 watts?
Generators
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Why are Onan generators more expensive?
Generators
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How loud are the portable generators?
Generators
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Why are the Honda generators quieter?
Generators
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Is it possible to make the Onan portable generator quieter?
Generators
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Does Onan offer a quieter muffler for its portable generators?
Generators
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Is it okay to add an additional muffler to my portable generator?
Generators
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Is it okay to extend the exhaust pipe on my portable generator?
Generators
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Is it possible to run my portable generator in the garage?
Generators
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Is it okay to build an enclosure around my portable generator?
Generators
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How does the Onan portable generator compare to the lower cost generators in the home improvement stores?
Generators
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Why is there such a price increase from the portable generators to the home standby generators?
Generators
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How large a pump can a portable generator start?
Generators
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Can a portable generator be used with an automatic start switch?
Surge Protectors
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What is a surge?
Surge Protectors
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What causes power surges?
Surge Protectors
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Can surges cause damage?
Surge Protectors
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Can a surge harm my equipment if I am not using it?
Surge Protectors
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Why do I need surge protection?
Surge Protectors
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Won't my circuit breakers protect my equipment?
Surge Protectors
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How do surge suppressors work?
Surge Protectors
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Why do I need one?
Surge Protectors
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Do these suppressors handle all voltage problems?
Surge Protectors
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What is the purpose of the phone jacks on surge suppressors?
Surge Protectors
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What is the difference between a Point of Use and a Whole House surge protector?
Surge Protectors
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How much should I spend on surge protection?
Surge Protectors
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How big is the problem?
Surge Protectors
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What kind of warranty is available on surge protectors?
Surge Protectors
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Where can I find more information on surge protectors available through Peninsula Light Company?
Member Services
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I was gone for two weeks last month. Why didn't my bill go down?
Member Services
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Why is my bill so high? My neighbor's bill is $25 per month less than mine.
Member Services
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Does Peninsula Light offer a budget payment plan?
Member Services
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Do you accept VISA, MasterCard or American Express?
Member Services
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Do you know where I can get help paying my electric bill?
Engineering Department
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How do I get the information I need to get started?
Engineering Department
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What do I need to do to relocate or to increase the size of my electrical service panel?
Engineering Department
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Why are all new and modified services required to be placed underground?
Engineering Department
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How deep should my service trench be?
Engineering Department
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Can phone and TV cable go in the same trench?
Engineering Department
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Can I put my sewer tight line in the same trench as my service cable?
Engineering Department
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Can I install my own electrical service?
Engineering Department
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Can I directly bury my underground conductor?
Engineering Department
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Can I have my meter base installed on the back of the house?
Engineering Department
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If the power lines in my area are being converted from overhead to underground, do I have to convert (underground) my overhead service to my house?
Engineering Department
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What size wire should I run for my service?
Engineering Department
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Can I buy my service wire from PLC?
Marketing Department
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What other products and services does Peninsula Light Company offer?
Marketing Department
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What is Green Power?
Operations Department
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I would like to request a cable locate.
Operations Department
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My lights are flickering.
Operations Department
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I only have partial power. What do I do?
UPS Units
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What are the advantages of using a UPS?
UPS Units
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What is the function of a UPS?
UPS Units
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How long will equipment on a UPS keep running after the power goes out?
UPS Units
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How much back-up power do I need?
UPS Units
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How do I know what size UPS to use?
UPS Units
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UPS Reminder:
UPS Units
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UPS Glossary:
Vegetation Management
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My trees are getting close to the power lines. Can I get them trimmed?
Vegetation Management
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Can I trim my own trees away from the power lines?
Vegetation Management
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I have a tree that is leaning toward the power lines. Will you remove it for me?
Vegetation Management
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Can I receive wood chips from the tree crews?
Water Department
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Why does water sometimes look cloudy when first drawn from a tap?
Water Department
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Should I buy bottled water?
Water Department
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What activity in my home uses the most water?
Water Department
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Should I put a brick in my toilet tank to conserve water?
Water Department
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You must have read the meter wrong. I couldn’t have used this much water!
Water Department
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I like a green lawn, but I don’t water this much!!!
Water Department
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I know I waste water. How can I quit using so much and keep my bill down?
Water Department
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How do I know my water is safe to drink?
Water Department
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I have a water leak and can’t find a shut-off valve. What do I do?
Automated Meter Reading (AMR)
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What is AMR?
Automated Meter Reading (AMR)
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How does AMR work?
Automated Meter Reading (AMR)
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How will an AMR system benefit me?
Automated Meter Reading (AMR)
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Will PLC be installing AMR throughout the entire service area?
Automated Meter Reading (AMR)
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Will I still see meter readers occasionally?
Automated Meter Reading (AMR)
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Will AMR reduce the number of estimated electric bills?
Automated Meter Reading (AMR)
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How long will it take for the new AMR meter to be installed?
Automated Meter Reading (AMR)
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Do I need to be at home for the meter change?
Automated Meter Reading (AMR)
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What does the new AMR meter look like?
Automated Meter Reading (AMR)
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How much will this cost?
Automated Meter Reading (AMR)
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Will AMR service interfere with my radio, telephone, computer or other equipment?
Automated Meter Reading (AMR)
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Who will install AMR?
Automated Meter Reading (AMR)
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Is there anything I have to do before the AMR installation appointment?
Automated Meter Reading (AMR)
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When will I receive a bill after the AMR device is installed?
Automated Meter Reading (AMR)
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Who can I contact if I have additional questions?
Compact Fluorescent Lighting (CFLs)
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Which CFL should I buy?
Compact Fluorescent Lighting (CFLs)
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I put a CFL outside and it burnt out in a day! What happened?
Compact Fluorescent Lighting (CFLs)
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Do CFLs come in different shapes?
Compact Fluorescent Lighting (CFLs)
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How do I recycle my spent CFL?
Compact Fluorescent Lighting (CFLs)
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What do I do if a CFL breaks?
Compact Fluorescent Lighting (CFLs)
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About Mercury:
Compact Fluorescent Lighting (CFLs)
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What are Lumens?
Compact Fluorescent Lighting (CFLs)
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What is the Color Rendering Index?
Compact Fluorescent Lighting (CFLs)
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What is Color Temperature?
New Power Cost Adjustment Line Item
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What is the Power Cost Adjustment (PCA) line item charge?
New Power Cost Adjustment Line Item
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Is the PCA a rate increase?
New Power Cost Adjustment Line Item
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Why is PenLight showing this surcharge now?
New Power Cost Adjustment Line Item
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What is PenLight’s residential rate and what is the PCA?
New Power Cost Adjustment Line Item
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When is the next adjustment in the PCA?
New Power Cost Adjustment Line Item
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What can PenLight do about these surcharges?
New Power Cost Adjustment Line Item
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When are electric rates going to go down?
New Power Cost Adjustment Line Item
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How can I get involved?
Engineering Department
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Do you have a locator service? We are building a garage and don't want to disturb any utilities
Automated Meter Reading (AMR)
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Is it now possible to access current meter usage data online? I would like to occasionally review usage when I am not home. If not now, will it ever be possible?
Member Services
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I am set up with auto payments. How do I stop getting paper statements?
Engineering Department
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I want to request a street light for my road, who do I talk to?
More Questions
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Generators
Marketing Department
Surge Protectors
Human Resources
Member Services
Engineering Department
Operations Department
UPS Units
Vegetation Management
Water Department
Automated Meter Reading (AMR)
Compact Fluorescent Lighting (CFLs)
New Power Cost Adjustment Line Item
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