Frequently Asked Questions

Most Recently Viewed

• UPS Units - What types of UPSs are available?
• UPS Units - What is a UPS?
• Water Department - There is no way my meter was read. I just looked, and the box is full of dirt, same as last week. Do you ever read them or just estimate?
• Human Resources - What is the hiring process?
• Human Resources - How do I apply for employment with Peninsula Light?
• Engineering Department - How do I schedule a new service hookup?

Most Popular

• Generators - What size generator do I need?
• Generators - What size generator do I need?
• Generators - What is a manual transfer switch?
• Generators - How do I connect a generator to my house?
• Generators - Is a manual transfer switch necessary?
• Generators - How much does it cost to install a manual transfer switch?
• Generators - Can I open my main disconnect breakers and connect my generator to a receptacle?
• Generators - Should I notify my utility company that I have a generator?
• Generators - What type of fuel is best?
• Generators - What are the advantages and disadvantages of the different fuel types?
• Generators - Can a propane-converted portable be run on gasoline?
• Generators - What size propane tank do I need to run my portable generator?
• Generators - Can a natural gas converted portable generator be run on propane?
• Generators - Is a kit available to convert my portable generator to propane?
• Generators - How long will a generator run on a tank of fuel?
• Generators - How long can the generator be continuously operated?
• Generators - How often should I shut the generator down?
• Generators - Does Onan offer a diesel fueled portable generator?
• Generators - Does Onan have portable generators larger than 6,000 watts?
• Generators - Why are Onan generators more expensive?
• Generators - How loud are the portable generators?
• Generators - Why are the Honda generators quieter?
• Generators - Is it possible to make the Onan portable generator quieter?
• Generators - Does Onan offer a quieter muffler for its portable generators?
• Generators - Is it okay to add an additional muffler to my portable generator?
• Generators - Is it okay to extend the exhaust pipe on my portable generator?
• Generators - Is it possible to run my portable generator in the garage?
• Generators - Is it okay to build an enclosure around my portable generator?
• Generators - How does the Onan portable generator compare to the lower cost generators in the home improvement stores?
• Generators - Why is there such a price increase from the portable generators to the home standby generators?
• Generators - How large a pump can a portable generator start?
• Generators - Can a portable generator be used with an automatic start switch?
• Surge Protectors - What is a surge?
• Surge Protectors - What causes power surges?
• Surge Protectors - Can surges cause damage?
• Surge Protectors - Can a surge harm my equipment if I am not using it?
• Surge Protectors - Why do I need surge protection?
• Surge Protectors - Won't my circuit breakers protect my equipment?
• Surge Protectors - How do surge suppressors work?
• Surge Protectors - Why do I need one?
• Surge Protectors - Do these suppressors handle all voltage problems?
• Surge Protectors - What is the purpose of the phone jacks on surge suppressors?
• Surge Protectors - What is the difference between a Point of Use and a Whole House surge protector?
• Surge Protectors - How much should I spend on surge protection?
• Surge Protectors - How big is the problem?
• Surge Protectors - What kind of warranty is available on surge protectors?
• Surge Protectors - Where can I find more information on surge protectors available through Peninsula Light Company?
• Member Services - I was gone for two weeks last month. Why didn't my bill go down?
• Member Services - Why is my bill so high? My neighbor's bill is $25 per month less than mine.
• Member Services - Does Peninsula Light offer a budget payment plan?
• Member Services - Do you accept VISA, MasterCard or American Express?
• Member Services - Do you know where I can get help paying my electric bill?
• Engineering Department - How do I get the information I need to get started?
• Engineering Department - What do I need to do to relocate or to increase the size of my electrical service panel?
• Engineering Department - Why are all new and modified services required to be placed underground?
• Engineering Department - How deep should my service trench be?
• Engineering Department - Can phone and TV cable go in the same trench?
• Engineering Department - Can I put my sewer tight line in the same trench as my service cable?
• Engineering Department - Can I install my own electrical service?
• Engineering Department - Can I directly bury my underground conductor?
• Engineering Department - Can I have my meter base installed on the back of the house?
• Engineering Department - If the power lines in my area are being converted from overhead to underground, do I have to convert (underground) my overhead service to my house?
• Engineering Department - What size wire should I run for my service?
• Engineering Department - Can I buy my service wire from PLC?
• Marketing Department - What other products and services does Peninsula Light Company offer?
• Marketing Department - What is Green Power?
• Operations Department - I would like to request a cable locate.
• Operations Department - My lights are flickering.
• Operations Department - I only have partial power. What do I do?
• UPS Units - What are the advantages of using a UPS?
• UPS Units - What is the function of a UPS?
• UPS Units - How long will equipment on a UPS keep running after the power goes out?
• UPS Units - How much back-up power do I need?
• UPS Units - How do I know what size UPS to use?
• UPS Units - UPS Reminder:
• UPS Units - UPS Glossary:
• Vegetation Management - My trees are getting close to the power lines. Can I get them trimmed?
• Vegetation Management - Can I trim my own trees away from the power lines?
• Vegetation Management - I have a tree that is leaning toward the power lines. Will you remove it for me?
• Vegetation Management - Can I receive wood chips from the tree crews?
• Water Department - Why does water sometimes look cloudy when first drawn from a tap?
• Water Department - Should I buy bottled water?
• Water Department - What activity in my home uses the most water?
• Water Department - Should I put a brick in my toilet tank to conserve water?
• Water Department - You must have read the meter wrong. I couldn’t have used this much water!
• Water Department - I like a green lawn, but I don’t water this much!!!
• Water Department - I know I waste water. How can I quit using so much and keep my bill down?
• Water Department - How do I know my water is safe to drink?
• Water Department - I have a water leak and can’t find a shut-off valve. What do I do?
• Automated Meter Reading (AMR) - What is AMR?
• Automated Meter Reading (AMR) - How does AMR work?
• Automated Meter Reading (AMR) - How will an AMR system benefit me?
• Automated Meter Reading (AMR) - Will PLC be installing AMR throughout the entire service area?
• Automated Meter Reading (AMR) - Will I still see meter readers occasionally?
• Automated Meter Reading (AMR) - Will AMR reduce the number of estimated electric bills?
• Automated Meter Reading (AMR) - How long will it take for the new AMR meter to be installed?
• Automated Meter Reading (AMR) - Do I need to be at home for the meter change?
• Automated Meter Reading (AMR) - What does the new AMR meter look like?
• Automated Meter Reading (AMR) - How much will this cost?
• Automated Meter Reading (AMR) - Will AMR service interfere with my radio, telephone, computer or other equipment?
• Automated Meter Reading (AMR) - Who will install AMR?
• Automated Meter Reading (AMR) - Is there anything I have to do before the AMR installation appointment?
• Automated Meter Reading (AMR) - When will I receive a bill after the AMR device is installed?
• Automated Meter Reading (AMR) - Who can I contact if I have additional questions?
• Compact Fluorescent Lighting (CFLs) - Which CFL should I buy?
• Compact Fluorescent Lighting (CFLs) - I put a CFL outside and it burnt out in a day! What happened?
• Compact Fluorescent Lighting (CFLs) - Do CFLs come in different shapes?
• Compact Fluorescent Lighting (CFLs) - How do I recycle my spent CFL?
• Compact Fluorescent Lighting (CFLs) - What do I do if a CFL breaks?
• Compact Fluorescent Lighting (CFLs) - About Mercury:
• Compact Fluorescent Lighting (CFLs) - What are Lumens?
• Compact Fluorescent Lighting (CFLs) - What is the Color Rendering Index?
• Compact Fluorescent Lighting (CFLs) - What is Color Temperature?
• New Power Cost Adjustment Line Item - What is the Power Cost Adjustment (PCA) line item charge?
• New Power Cost Adjustment Line Item - Is the PCA a rate increase?
• New Power Cost Adjustment Line Item - Why is PenLight showing this surcharge now?
• New Power Cost Adjustment Line Item - What is PenLight’s residential rate and what is the PCA?
• New Power Cost Adjustment Line Item - When is the next adjustment in the PCA?
• New Power Cost Adjustment Line Item - What can PenLight do about these surcharges?
• New Power Cost Adjustment Line Item - When are electric rates going to go down?
• New Power Cost Adjustment Line Item - How can I get involved?
• Engineering Department - Do you have a locator service? We are building a garage and don't want to disturb any utilities
• Automated Meter Reading (AMR) - Is it now possible to access current meter usage data online? I would like to occasionally review usage when I am not home. If not now, will it ever be possible?
• Member Services - I am set up with auto payments. How do I stop getting paper statements?
• Engineering Department - I want to request a street light for my road, who do I talk to?

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